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Here are AMTELCO's press releases for the past year, sorted by season. If there is a certain article you are looking for that is older than a year, please choose archive from the drop-down menu below.
December 2011 AMTELCO is pleased to announce the new miAmtelcoCloud Web portal, offering information and access to AMTELCO’s complete line of SaaS (Software as a Service) products.
November 2011 Amtelco's miSecureMessages is a powerful subscription-based Smartphone paging and messaging application built for Android™, Apple iPhone®, iPad™, iPod Touch™, and BlackBerry® mobile devices.
November 2011 AMTELCO is pleased to announce that the subscription-based miOnCall on-call scheduling solution now syncs with additional electronic calendars, including a wide variety of calendar apps for smartphones and mobile devices.
September 2011 AMTELCO's RED ALERT automated notification system is compliant with the National Institute of Standards and Technology (NIST) information technology security guidelines defined in SP 800.53 and FIPS 199.
September 2011 AMTELCO now offers its Pro Show automated appointment reminder solution as both a turnkey installation on the customer's premises and as a subscription service through AMTELCO's hosted services division.
September 2011 AMTELCO’s new miSecureMessages BlackBerry® app provides secure messaging and paging services for BlackBerry devices using Amtelco’s miSecureMessages service.
June 2011 AMTELCO’s new miSecureMessages BlackBerry® app provides secure messaging and paging services for BlackBerry devices using Amtelco’s miSecureMessages service.
May 2011 AMTELCO Temps’ Licenses can expand the number of seats in a call center temporarily to cover a special event or a short-term campaign.
May 2011 AMTELCO offers hardware and software colocation options to maximize each call center’s investment.
April 2011 The new Amtelco Innovation Machine was designed using Amtelco’s Intelligent Series (IS) Web Scripting to replace the Wish List e-mail form on TechHelper.
April 2011 The National Amtelco Equipment Owners (NAEO) 2011 Conference was held in New Orleans, LA, March 13 –16.
April 2011 Call centers can now expand their services into staff and client notification with AMTELCO’s Mass Notification System.
March 2011 AMTELCO is pleased to introduce miSecureMessages, a new subscription-based cloud application that pushes encrypted messages to mobile devices using security protection.
February 2011 AMTELCO has been granted a patent by the United States Patent and Trademark Office for for "A System and Method for Intelligent Script Swapping."
February 2011
December 2010 AMTELCO today announced that it has set a milestone by installing the 200th Infinity Intelligent Series (IS) system.
December 2010 Amtelco’s new Toggle Recording Infinity Integration Response Element is used to add an action to a call script to stop or start call recording for PCI (Payment Card Industry) Compliance.
October 2010 The latest versions of Amtelco’s Infinity and Infinity Intelligent Series (IS) applications are 64-bit compatible, allowing the applications to be installed on computers that are running a 64-bit operating system such as Windows® 7.
October 2010 AMTELCO Client Sharing Tools — IS (Intelligent Series) Messenger, B2B Agent and IS Web Scripting can be used to expand into profitable new services.
September 2010 AMTELCO has released testing Infinity Software Version 5.6 from beta testing.
September 2010 AMTELCO engineers have successfully married a number of applications in a single server, effectively reducing the number of servers needed to implement AMTELCO’s Infinity Intelligent Series suite of messaging and scheduling applications.
August 2010 AMTELCO announced that the miOnCall App is now available for the Apple® iPad, iPhone, and iPod Touch® and can be downloaded at the Apple iTunes® store.
August 2010 AMTELCO’s Infinity Software Version 5.6 meets HIPAA requirements for application access security with Expanded Logins. The HIPAA requirements affect any call center with medical clients.
May 2010 The new AMTELCO IS Transformer tools make it easy to update message scripts and directories for use in the most advanced call center system, the Infinity Intelligent Series.
May 2010 AMTELCO’s Infinity Intelligent Series (IS) now offers next generation call scripting. With the IS Web Scripting AMTELCO continues to create innovative tools for call centers to develop new services and add new sources of revenue.
March 2010 AMTELCO has launched a YOU CLICK ~ WE DONATE fund raising campaign for the Susan G. Komen Breast Cancer Foundation.
February 2010 AMTELCO has released the groundbreaking Intelligent Soft Agent for installation in the call center market. The Soft Agent application is specifically designed for use with Voice Over Internet Protocol (VoIP) based telephone switching systems.
February 2010 Expanded voice conferencing is available with the InfinityConference Bridge module. Multi-party conferences now allow up to 64 parties.
December 2009 AMTELCO is pleased to announce the receipt of U.S. patent 7,593,962 for “A System and Method for Dynamically Creating Records.”
November 2009 AMTELCO’s Infinity Software Version 5.51 includes several key scheduling enhancements. The Infinity Intelligent Series (IS) Directory is becoming more of a focal point for the system.
November 2009 AMTELCO is constantly enhancing the TAS Web interface.
October 2009 It is very important for every call center to have a plan in place in the event of business interruption due to telephone outages, power outages, and natural disasters.
August 2009 High system reliability is more important than ever during the current economic downturn. Call center clients are keeping a close watch on their expenses and look for the best value.
May 2009 AMTELCO recently announced a new dealer/distribution program that allows partners to offer a number of different AMTELCO telecommunications products to their customers.
May 2009 AMTELCO has introduced a new stand-alone system monitoring application called Dashboard, which helps supervisors and managersmonitor activity and control call center business.
March 2009 The National AMTELCO Equipment Owners (NAEO) 2009 Conference was held in Cancun, Mexico, March 1 - 4. The conference celebrated NAEO’s 25th anniversary.
AMTELCO has released the groundbreaking Intelligent Soft Agent for installation in the call center market.
March 2009 AMTELCO has added integral SMS text messaging to the dispatching component of both its award-winning Infinity platform and its groundbreaking Intelligent Series applications.
December 2008 AMTELCO is offering AMTELCO University seminars – Telephony 101 and 102 with SMS Messaging presentations.
October 2008 ACT Teleservices, a division of AMAC Corporation, is the first to install an AMTELCO XDS Technologies Voice over Internet Protocol (VoIP) Board in an operational AMTELCO Infinity call center system.
October 2008 Congratulations go out to Bill Curtin on his induction into the 2008 CAM-X Hall of Fame. This dynamic presentation took place at the Gala banquet held in conjunction with CAM-X's Annual Convention and Trade Show held recently at the Deerhurst Resort, Huntsville, ON. October 2008 AMTELCO has opened its new media and training center named for its founder, William J. Curtin. In addition, AMTELCO has installed a new data center as part of an ongoing commitment to being technologically prepared for the future. July 2008 AMTELCO is announcing the release of Client Management Intelligence (CMI) Diamond. Call centers can use CMI Diamond to generate new revenue by providing client management to their clients. This represents a new dynamic in messaging and client relationships. With CMI Diamond, call centers can offer clients a customized CMI database filled with information about the people interested in their business.
July 2008 AMTELCO is pleased to announce that Pat Dye will be covering the eastern states territory. Pat has been with AMTELCO since 1999. Previously, he was an AMTELCO installer, became a field engineer and also served as a project manager. Pat was a team leader in Field Engineering since 2004. Pat studied Main Frame System Analysis and Programming at the Madison Area Technical College in Madison, WI.
June 2008 AMTELCO has been granted a patent by the United States Patent and Trademark Office for for “A System and Method for Intelligent Script Swapping.” The patentable element is Amtelco’s method of writing scripts that are usable by multiple platforms such as WinOp and Web pages, and that can retain previously collected information as the script moves from platform to platform. That information plus additional information can pass on should the script move into yet another platform.
June 2008 IP-enabling a call center is a simple matter with the release of Infinity Software Version 5.5. The latest release of the award-winning Infinity supports the AMTELCO XDS Voice Over Internet Protocol (VoIP) Board, which eliminates the need for a third-party VoIP gateway. The XDS VoIP Board provides native VoIP switching directly within the Infinity Server.
May 2008 Call centers can add revenue by being proactive to help their clients eliminate “no shows” with AMTELCO’s Pro Show Appointment Reminder application.
April 2008 AMTELCO University is offering several training seminars on Wednesday, June 18, 2008, at the 2008 ATSI Convention in St. Louis, MO. Attendees at the convention will have the opportunity to participate in basic and advanced Infinity Intelligent Series (IS) scripting courses, Client Management Intelligence (CMI) training, and Telephony 101 and 201 courses the day before the convention begins.
April 2008 AMTELCO has completed work on a new training center for use by its trainers, customers and sales people. The new center incorporates high technology training tools like the SmartTM Board. The SMART Board is an interactive, electronic whiteboard, which can enhance instruction and learning and make it possible for trainers to create content-rich, dynamic lessons.
March 2008 AMTELCO is pleased to announce that Greg Strehlow has been added to its highly qualified sales representative force. Greg will be covering the west coast locations of AMTELCO’s 1Call Hospital and Higher Education division and assisting Nora Curtin Farber with the Telephone Answering Service and Call Center division.
March 2008 AMTELCO University upcoming seminars, Telephony 101 and 201, will be held in Columbus, OH and Hartford, CT. These hands-on, interactive sessions are held on a regular basis throughout the year. Different levels are provided for beginning, intermediate and advanced AMTELCO product users.
March 2008 The National AMTELCO Equipment Owners (NAEO) 2008 Conference was held in Savannah, Georgia, February 3-6. The conference set a record for attendance with over 250 attendees representing well over 100 call centers. NAEO and AMTELCO provided in-depth educational presentations during the conference and AMTELCO announced major software and hardware innovations. Kevin Beale, AMTELCO’s Director R & D Software, presented new releases designed to add new services and increase profits for call centers.
October 2007 AMTELCO’s Infinity is providing call centers with unprecedented levels of system availability. Many Infinity users, including Medical City Dallas Answering Service in Dallas, TX and Medical Exchange in Merrillville, IN, have gone over a year without having to restart the system. That equals 100 percent uptime, with uptime over the life of the system over 99.99 percent.
July 2007 AMTELCO announced the formal naming of its ongoing educational programs: AMTELCO University. For over 30 years AMTELCO system users have benefited from many opportunities to learn about how to use the latest call center technology to increase their profits and reduce labor expenses. AMTELCO customers enjoy access to an online Resource Library and Tech Helper, trainers/teachers, seminars, and the industry’s largest research and support staffs.
May 2007 AMTELCO today announced that it has set an industry-first milestone by shipping more than 600 Infinity systems to customers since 1998, more systems than any other call center system vendor. In addition, there are approximately 300 non-Infinity AMTELCO systems in use.
April 2007 AMTELCO has launched the next generation of messaging: Intelligent Dispatching. Infinity Software Version 5.5 provides the platform for significant enhancements to the dispatch process. These enhancements were first introduced at the National AMTELCO Equipment Owners 2007 conference.
April 2007 AMTELCO announces a new concept to simplify message handling – contact-based dispatching. Contact method information included in Intelligent Directory listings now drives the dispatch process. This allows the listings to provide contacts for Infinity Intelligent Series applications. This includes the new Intelligent Directory On-Call Scheduling as well as Intelligent Dispatching and Intelligent Messaging.
March 2007 AMTELCO is very excited to announce the launching of the AMTELCO online Discovery Forum. The Discovery Forum is a series of webinars conducted by AMTELCO customers sharing techniques and ideas for using AMTELCO software to improve their business.
January 2007 AMTELCO has introduced an innovative way to ensure that e-mail messages reach their intended recipient – Infinity E-mail Confirmation.
January 2007 AMTELCO’s Infinity Intelligent Messaging uses AMTELCO’s patent-pending Dynamic Linking method to provide Return Caller Message Fill In capabilities for busy operators. November 2006 AMTELCO is pleased to invite you to a free seminar near Los Angeles,
CA, at the Holiday Inn Santa Ana – Orange County Airport, 2726 South
Grand Avenue, Santa Ana, CA, on Wednesday, December 6, 2006 from 9:30
a.m. to 3:30 p.m. Lunch is provided. The subject will be the benefits
of the Infinity features that have proven to be the most valuable to
users. This is the perfect one day seminar for operators or marketing
personnel. Learn how to unleash the profitable potential of the Infinity
system.
November 2006 AMTELCO is pleased to announce a major upgrade to its flexible and
powerful billing application, BillingLink. With this new version, BillingLink
uses AMTELCO’s Infinity call statistics and allows users to link directly
to the raw statistics database in either SQL Server or Access format.
July 2006 It is very important for every call center to have a
plan in place in the event of business interruption due to telephone
outages, power outages, and natural disasters. AMTELCO is pleased to
announce several options available to keep call centers up and running
and providing service to their clients. These options include both
on-premise and hosted solutions.
July 2006 AMTELCO is pleased to announce the completion of beta testing and
release of the on-line Client Management Intelligence (CMI). Call centers can
use CMI to keep track of communication with clients and prospects, and establish
a system of measuring, monitoring and increasing client satisfaction. One of
the major advantages are the collaborative elements, which allow for on-line
viewing and scheduling client contact activities for call center staff, and
give easy access to phone calls and e-mail messages sent to clients.
May 2006 Amtelco customers have reported that by using Infinity Intelligent
Messaging, they have greatly decreased the number of errors in the
message-taking process. The same significant improvement is now possible
in the dispatch process by using Infinity Intelligent Dispatching.
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July 2004 AMTELCO Introduces the Infinity Intelligent Series – A New Guidance
System for Operators June 2004
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AMTELCO's Call Center Press Releases Feed
