McFarland, WI — March 2009 — AMTELCO has added integral SMS text messaging to the dispatching component of both its award-winning Infinity platform and its groundbreaking Intelligent Series applications.

With the introduction of Infinity Software Version 5.51, both platforms now support two-way SMS (Short Message Service) messaging that makes it possible for customers to reply to dispatched text messages. Replies can be configured to automatically mark the original outbound message as delivered and cancel any additional dispatch steps, or to send the replies to the originating operator, allowing the operator to converse via text messaging with the customer.

Both platforms also support unsolicited inbound SMS messaging, enabling inbound SMS messages to be routed directly to operators.

Text messages can be transmitted and received wirelessly using cellular modems attached to the AMTELCO Infinity server or Intelligent Series server. Text messages can also be transmitted using an SMS aggregator service, which transmits the messages via a secure protocol through the Internet.

The SMS communications protocol enables the interchange of short text messages between mobile telephone devices. SMS text messaging is the most widely used data application on the planet, with 2.4 billion active users, or 74 percent of all mobile phone subscribers, sending and receiving text messages on their phones.

For more information on the Infinity SMS text messaging software, call (800)356-9148 or (608)838-4194.

Asterisk is a trademark of Digium, Inc.