McFarland, WI — July 2008 — AMTELCO is announcing the release of Client Management Intelligence (CMI) Diamond. Call centers can use CMI Diamond to generate new revenue by providing client management to their clients. This represents a new dynamic in messaging and client relationships. With CMI Diamond, call centers can offer clients a customized CMI database filled with information about the people interested in their business.

Currently, a call center’s revenue stream stops when the message is dispatched. Using CMI Diamond, the revenue stream continues while providing CRM service to clients. The new services CMI Diamond can offer include:

• automatically building an organized database of prospects and client contact information
• tracking the history of sales calls, e-mails and meeting schedules
• providing follow up campaigns by phone or mail
• reporting and billing information

AMTELCO’s CMI Diamond application is available through the Internet or a company’s Web server. CMI Diamond integrates with Infinity Intelligent Series (IS) Software Version 5.5 to provide the tools needed to automatically build customer resource management databases.

CMI Diamond automatically saves new caller information right from the message script to a CMI customer database. This builds a contact database for clients with each call, providing them with valuable information and another reason to rely on the call center for service. Each message can be saved automatically to the CMI database along with information about each caller, providing your clients with the information they need to pursue new sales opportunities as well as keep track of existing customers. Clients can use the CMI Web interface to access their messages, view caller information, and request the call center to make call backs.

For more information on AMTELCO’s CMI Diamond, contact AMTELCO at (800)356-9148 or send
an e-mail to info@amtelco.com.