McFarland, WI—April 2007—AMTELCO has launched the next generation of messaging: Intelligent Dispatching. Infinity Software Version 5.5 provides the platform for significant enhancements to the dispatch process. These enhancements were first introduced at the National AMTELCO Equipment Owners 2007 conference.

The primary focus of the enhancements was the introduction of the Dispatch List and Dispatch Jobs. The Dispatch List and Dispatch Jobs introduce a new mode of managing dispatches, which allows dispatchers to select jobs to work on rather than pushing jobs to them via call park. This is accomplished by presenting the Dispatch List to operators who are enabled as dispatchers whenever they are not on a call.

The Dispatch List provides dispatchers with a placeholder for pending Dispatch Jobs. As operators take messages using Intelligent Messaging, Dispatch Jobs automatically appear to dispatchers in the Dispatch List. The Dispatch Jobs have properties defining when they are due, descriptive names, special instructions, priority levels, custom colors, and dispatch group assignments. The dispatcher is given the highest priority Dispatch Job at the top of their list and simply follows the script.

The dispatch steps presented to the dispatcher are actually an active part of the Message Script. This allows the dispatch steps to be scripted. The steps are easily presented as Actions that can be performed by simply pressing a button in the script, or selecting a dispatch step from a list. Message Scripts can retrieve information from other sources to help complete the dispatch steps. This includes retrieving who is currently covering an On-Call Schedule, a listing from an Intelligent Directory, and more.

For more information on AMTELCO’s Intelligent Series, contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.